Order Processing: Orders are processed within 1–3 business days after confirmation. Orders placed on weekends or holidays will be processed on the next working day.
Shipping Time: Delivery usually takes 3–7 business days, depending on the location. Remote areas may require additional time.
Shipping Charges: Shipping fees (if applicable) will be displayed at checkout. Free shipping may be offered on select orders or promotions.
Order Tracking: Once your order is shipped, a tracking ID will be shared via email or SMS to monitor delivery status.
Delivery Issues: If your order is delayed, lost, or marked as delivered but not received, contact customer support at Hashtagfiv@gmail.com within 48 hours.
Incorrect Address: Customers are responsible for providing accurate shipping details. Orders with incorrect or incomplete addresses may face delays or cancellation.
Failed Delivery Attempts: If delivery fails due to customer unavailability or incorrect details, re-delivery may incur additional charges.
Damaged Package: If the package appears damaged at the time of delivery, do not accept it or record clear proof and report immediately to support.